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FAQs

Here you will find answers to our most frequently asked questions. If you require further support, please contact us.

General Questions

What training do you offer?

CPAdvance is an interactive, evidence-informed program providing access to expert led videos and real-life demonstrations with children and therapists, designed by the top 1% of CP experts, globally.

What knowledge and skills will I gain upon completing your training?

CPAdvance aims to increase the capacity and capability of therapists to enhance the outcomes of very young children under the age of three years at risk or diagnosed with cerebral palsy or similar neuro disabilities. CPAdvance is an interactive, evidence-informed program providing access to expert led videos and real-life demonstrations with children and therapists, designed by the top 1% of CP experts, globally.

How do I pay for a course?

You can easily buy online using a debit or credit card. Just make sure your card has a Visa or MasterCard logo and is activated for online transactions. We use Stripe, a secure payment platform that complies with Australian regulations, ensuring your details are safe and allowing for instant access to your purchase.

Currently all purchases can be made via credit card. The ability to pay via invoice and bank transfer will be available shortly.

What internet or computer requirements do I need to complete my course?

To complete your course, we recommend that you use a PC, laptop, or tablet with Google Chrome as your web browser. CPAdvance courses have also been designed to be mobile friendly.

Do you provide group or enterprise rates for the purchase of multiple courses for multiple users?

Yes, in mid 2026 when the full CPAdvance program is released, we will offer group and enterprise rates for purchasing multiple courses for multiple users. Our pricing structure is designed to provide cost-effective solutions for organisations. To enquire about these rates, please contact us for more information.To enquire about these rates, please contact us for more information.

Online Learning

What is online learning?

Online learning, also known as e-learning, is a type of education that takes place over the internet or via a digital platform. This means that you can learn new skills and knowledge from the workplace or home, at any time that suits you.

What are the benefits of online learning?

Online learning provides a flexible and convenient way for individuals to learn new skills and knowledge. This is because you can access the materials and resources from anywhere with an internet connection. Online learning also allows for self-paced learning, which means you can work at your own speed and take breaks when you need to.

How do I access the online learning modules?

Our online learning modules can be accessed via our Learner Management System (LMS).

What is the estimated duration for completing the online learning?

Module durations vary from 15 minutes up to 1 hour. The suggested duration for each module can be found on the module description page.

What is the reason for requesting that I provide my personal information via your course registration page?

What is your cancellation and refund policy

Written requests for cancellations and refunds must be submitted to CPAdvance via email.

  • Refunds will be processed within a maximum of 7 days following approval.
  • No refunds will be provided for courses that have been purchased and started by the student.

How long do I have access to the online learning modules?

From the time of purchase, you have 12-months access to the learning modules. You can complete multiple times, but you will only receive one certificate, issued at the time of first completion.

What hours is support available?

Our staff are available Monday to Friday during business hours (AEST). Contact us directly with any enquiries you may have. We will respond as soon as possible.

Do you offer any support or assistance with the online learning modules?

Yes, we offer technical support and assistance with our online learning modules. If you have any questions or concerns, please contact us.

Will I receive a certificate of completion for the online learning modules?

Yes, after you completed the module, including all videos, questions, and getting to the final page of the module, a statement of completion will be automatically created. It will be emailed to the address you used to log in within 10 minutes. The email will come from noreply@trainingalliance.edu.au, and the attached certificate will be a PDF you can save, email to your organisation, or print. It will include your name and the date you completed the module. If you don’t see the certificate in your inbox after 10 minutes, please check your spam or junk folder. If it’s still not there, try logging out and back into your email account. You can also access, and download, the statement of completion certificate from the module page on learning management system. For further support please contact our team at support@cpadvance.org

Technical Support

I have forgotten my Username or Password.

If you have forgotten your username or password, you can reset it by clicking on the "forgot password" link on the login page. You will receive an email with instructions on how to reset your password. Check you spam folder if you have not received the reset instructions within 10 minutes.

I still can't log in after I have reset my password what is happening?

If you are still unable to log in after resetting your password, please contact our support team for further assistance.

What is required to complete an online module?

To complete an online module, you need complete all the content in the module, including all interactive components of the learning and the final examination of the module.

Do I have to do the course in one sitting?

No, you don't have to complete the course in one sitting. You can work through the course at your own pace and resume from where you left off next time.

How do I access courses I have purchased?

You will receive an email with login instructions once you have completed the purchase. Please ensure your email address is correct. A link on the email will take you directly to the online learning system. You can also bookmark the site in your browser for easier access in the future.

Why is my online course not showing as complete yet – I have finished it?

If your online course is not showing as complete, make sure that you have reviewed all the content and finished any quizzes or assessments included in the module. There can be a delay of up to 10 minutes from time of completion until this is reflected on your dashboard.

You can also try refreshing your browser session to make sure the course moves from the In Progress section to Completed. Please contact us if you have any questions.

How do I see the learning modules I have already completed?

To see the learning modules you have already completed, log into the online learning system and change the In Progress filter to Completed. These records will show which modules you have completed and which ones you still need to finish. You can then generate a statement of completion certificate from within the individual courses.

How do I access my previous certificates?

On the dashboard of the learning management system, select the ‘My Certificates’ option from the menu at the top of the page, to view and download certificates. Certificates are only available in this location if you have previously opened it from the module page.